The Challenge In 2002, Fountain Tire identified a need to train assistant
managers and key players so they could advance into more senior
roles within the organization. This secession planning would provide
direction in the areas of management, leadership, customer service
and sales training, Fountain Tire turned to Baxter Bean.
The Solution
In our first meeting with Fountain Tire, Baxter Bean conducted
a detailed needs assessment to determine the organizations goals
and objectives. Based on the needs assessment, Baxter Bean wrote
a draft proposal that outlined key features that included some
new and novel ideas.
At that point, Baxter Bean worked together with Fountain Tire
to modify and adjust the program to fit the unique needs of the
organization. The end result was a comprehensive program, called
Advancement in Management or AIM, targeted to provide succession
training for assistant managers.
When the program was launched in 2003, 24 people were selected
to take part in the two-week training. To provide the students
with as much information as possible, Fountain Tire and Baxter
Bean worked together in the training program. The program includes
team building, sales and service training that Baxter Bean highlights
which compliment Fountain Tire’s information on internal
processes and programs.
The Results
The Fountain Tire AIM program is a long-term program that is designed
to build upon the strengths of the assistant managers within the
organization. Now entering its third year, AIM has made a real
difference within the company. Many stores with an AIM graduate
have documented an increase in sales and have reduced associate
employee turnover. And perhaps even more importantly, there has
been recognition from customers for improved service.
Contact Us
To learn more about Baxter Bean and how we can help your organization,
please call us at (403) 283-2225 or e-mail us at info@baxterbean.com.
